Emars Perfumes Return and Refund Po

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at emarsperfumes@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at emarsperfumes@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at emarsperfumes@gmail.com.

licy with Restocking Fee

At Emars Perfumes, we are committed to offering high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we invite you to review our return and refund policy, which includes a restocking fee for certain types of returns.

Returns

Return Period: Returns are accepted within 15 business days from the receipt of your order.
Product Condition: To process a return, the product must be in its original condition, unopened, unused, and with the packaging intact. The perfumes must not have been used or altered in any way.
Non-returnable Products: For hygiene and safety reasons, we do not accept returns of perfumes that have been opened or used, unless the product is defective or damaged.

Restocking Fee
A restocking fee of 20% of the total purchase price will be applied to all returns that are not due to defective or incorrect products. This fee covers the costs associated with processing the return and restocking the product.

Return Process
To initiate a return, please contact our customer service team via email at emarsperfumes@gmail.com. Include your order number and a brief description of the reason for the return.
Once the return is approved, you will receive instructions on how to send the product back.
Return shipping costs are the responsibility of the customer, unless the product received is defective or incorrect.

Refunds
Once we receive and verify the returned product, we will proceed with issuing the appropriate refund. The refund will be processed using the same payment method used for the original purchase, minus the restocking fee.
The processing time for the refund will depend on the payment method used and may take between 5 to 10 business days.

Note: If a discount coupon or promotion was used, the refunded amount will be the total price paid after applying the discount.

Defective or Incorrect Products
If you receive an incorrect product, we offer the option for a full refund.
To request a return for defective products, please contact our customer service team within 15 business days of receiving the order. You will be asked to send photos of the product to assess the issue.

Exceptions and Additional Notes
Change of Mind: If you change your mind after making a purchase and the product is not defective, returns of opened or used perfumes will not be accepted.
Special Promotions and Sale Items: Returns of products purchased on promotion or sale are subject to the same conditions as this policy, with the exception that clearance items cannot be exchanged or returned.

Package Delivered by the Carrier
If a package has been delivered correctly according to the carrier's confirmation, and the customer requests a refund claiming non-receipt of the package, we will not process the refund. Once the carrier confirms delivery, the responsibility for the package lies with the customer.

In these cases, we recommend the customer checks with neighbors, family members, or the shipping company to ensure there was no error with the delivery.
If the package is lost or the carrier confirms a delivery issue, a claim can be made with the shipping company.

If you have any questions about our return and refund policy, please do not hesitate to contact our customer service team. We are here to help!

Emars Perfumes,LLC